I'm not a Buffalo Bills fan (a.k.a. It's Time to Protect Them. WSJ News Flash: Developing Better Leaders Makes a Difference. I was thinking back to some first-hand experience I had when I started my career at a GM engine plant, circa 1995. Throwback Thursday: Humility is a Rare & Powerful Trait, Humility is an important part of the Lean management philosophy it also means being willing to admit that there is a problem. In 1995, nobody claimed GM was Lean so the expectations were low. If you don't have 20 minutes for meditation, you should. do what? The story of a car plant in Fremont California that might have saved the US car industry, if only Detroit had been quicker to learn its lessons. I'm guessing he created the headline, since the phrase give a damn doesn't appear in the article: Who are the CEOs he is speaking to who do NOT give a damn? It's been a while since I've contributed something to the Lean Enterprise Institute's online publication, The Lean Post (see past articles). Throwback Thursday: "This American Life" on NUMMI - Lean Blog We made an updated version of this episode in 2015. Psychological Safety as a Pre-Condition for Lean, Isn't It Ironic? My Article on Changing How We Think About Change, As part of my partnership with Cardinal Health, they have published an article that I wrote on their "Essential Insights" blog: "Changing how we think about change: How healthcare leaders can create a progressive culture", The Patient Pays Less, Yet the Surgeon's Paid More. This American Life - NUMMI - Pinnacle Partners I believe, of course, in the power of many, many small improvements being driven by front line staff and their managers. This has become the number one food source for rats. Can you please answer that for me:what triggers made you decide to start practicing lean in healthcare? I'm extremely honored that The W. Edwards Deming Institute published my first blog post in a series of three that I've written for them, to be published over the next month or so.The post is titled: Before Christmas, I was listening to the Dan Le Batard Show and their guest for the day was former NFL player Domonique Foxworth, pictured at left. Kaizen: Giving Seven Days' Grace on a New Idea. It's not uncommon to hear statements thrown around about Lean that are more of a myth than anything resembling reality.I remember the time a professor told a group that if Toyota ran a health clinic, a buzzer would go off at the end of the planned appointment time and the patient would be kicked out of the room. Click here to register for the webinar, which is intended to provide tips for leaders and managers (and a transcript can be found at the end of this post): The webinar is today at 1 pm ET. Penn Medicine hospital cited over wrong-site surgery. Listen free to This American Life - #403: Nummi (#403: NUMMI). They do so, as Ive been told, because they need to cut costs HBR Article on Avoiding the Futility of Suggestion Systems. Does your healthcare organization struggle with keeping hand sanitizer dispensers full? Upcoming: "NUMMI." The story of a car - This American Life - Facebook Follow This American Life on Instagram. All mistakes are unintentional. How Would You Respond to This Kaizen Idea? This American Life takes on the history of Tesla's NUMMI - Electrek This happens a lot. A Call for Partners to Measure Improvement Results, Why Kaizen is an Important Differentiator for Japanese Whisky. Youll hear Ira interview someone to a backdrop of fun, upbeat or whimsical music.You cant help but get sucked in. Alex Melamid and Vitaly Komar hired a polling firm to investigate what people want to see in paintings. NUMMI 2015. These trips are rich learning experiences. What does it mean to be a champion of change? (29 minutes)Act Three: There are certain jobs where thinking about someone elses life is just built into it. GM wanted to learn how to build small compact cars and how Toyota's TPS . Kaizen style and approach to continuous improvement, Applications of Lean Leadership Methods in Home-Based Care, Sean McDermott, Bills use 'Kaizen' strategy to stress constant improvement, Wisconsin hospital tosses 500 doses of COVID-19 vaccine due to 'human error', How Lean Six Sigma Can Help Fight the Coronavirus Pandemic, How to pivot an entire company in a weekand remain profitable, When I posted my concerns about hospital preparedness for Covid-19, "Just-in-time" manufacturing model challenged by COVID-19, it's expected that there won't be enough of either, Measures of Success: React Less, Lead Better, Improve More, KaiNexus Continuous Improvement Webinar series, From Ambivalence to Action: Leadership Lessons from Motivational Interviewing, How One Health System Overcame Resistance to a Surgical Checklist, Top Chefs and Restaurateurs on the Best Lessons They Learned from Failures. '"Nobody is ever perfect or "fully Lean," but you could ask, "How do you know if somebody is on a legitimate Lean transformation journey? It was a very stimulating visit and it was great to see the progress they were making in building a "culture of improvement. (26 minutes). It sounds like a real mess, but thankfully nobody is calling it Lean. Cut the Camera with the Sturniolo Triplets. By the way, the phrase self-publishing is a misnomer. Art Byrne's latest book, The Lean Turnaround Action Guide, has a lot of great tips that he's trying to share, CEO to CEO. This American Life is so very different from any other radio experience I've probably ever had or will have. I looked them over to make sure they both seem reasonable yet challenging and asked questions as needed. React Less, Lead Better, Improve More, Mark Graban. People often misunderstand that -- they don't know or they were taught the wrong things, I often have the opportunity to teach a group of experienced healthcare professionals, from a wide range of disciplines, about Lean. I'll settle on "whisky. For those of you not familiar with podcasting, that's the website where I upload podcast audio files and they then serve those files when requested by services like Apple Podcasts or Spotify. It was a sad weekend, hearing about the passing of Paul H O'Neill, Sr. on Saturday. It's not because I love embarrassing people or because I want to gloat about the mistakes of others. Since Audible will be refunding this year's subscription price, I plan to send the money to my local public radio affiliate. I had a chance to visit one of their community hospitals, Hillcrest Hospital, as well as the main campus. I ask this question to learn and improve myself as a person and leader. "Accountability" is a word that's easy to throw around in an organization. I'd like to first express my deepest condolences to Mr. Imai's family, friends, and colleagues. My LinkedIn Article: Supply Chain Matters - at the Oscars. She's asking about the Kaizen style and approach to continuous improvement. The best of what to see, hear, eat, do, and more. A countermeasure like this might prevent the mistake of using expired vaccine. Let's start with "different." This American Life. But today, GM cars still don't have the quality of Japanese imports. OKRs stands for Objectives & Key Results. I'll think about that as I work on the updated 3rd edition of my book Lean Hospitals. Is @ElonMusk Following up on Employee Injuries? And host Ira Glass introduces two special co-hosts for todays show. The guide was carrying a bag, something between a briefcase and a large purse. The dramatic conclusion to Laura and Alex's search for information about Intellectual Ventures, and the inventor they claimed they were helping, Chris Crawford. Working with a personal fitness trainer has helped me see parallels to what I do with Lean how my clients maybe see the world and things that I can do better as a coach, trainer, mentor, and consultant.I don't often get to be on the "coachee" side of the coaching equation. I'll give credit to Greg Jacobson, MD from KaiNexus who had a copy of this book on his shelf. I wrote a new piece for LinkedIn that I hope would be of interest to you even if youre in healthcare. But why does he say they don't have a culture problem if employees aren't empowered? NPR Automotive Correspondent Frank Langfitt continues his story. RT @SebastienBubeck: 10 years ago I listened to @ThisAmerLife for 2 weeks while crossing the US from Princeton to Berkeley, where I was going to spend a momentous semester @SimonsInstitute (my first encounter with TCS crowd). Hotel workers can't afford to live in LA, consider July 4 strike, BenDeLaCreme: Drag community is uniquely suited to fight political hate, 11 terrific places to eat in Anaheim's Little Arabia, LAs iconic Mexican restaurant El Cholo turns 100, Mexicos red peppers shortage means not enough Sriracha in US. "The article: Japanese Whisky Got a Lot of Hype, But Can One Bottle Really Be the Best? The post is a GM War Story from 1995 when I was just starting my career: Strategy Deployment as a Series of Hypotheses - Pt 1. (10 minutes)Act One: Bim talks to poet Ross Gay, whose book inspired todays show, about the discipline and rigor of seeking and holding onto delight. Lean as Redesign and Continuous Improvement, Lean sometimes gets, I think, an unfair rap that it's only a method for incremental improvement. I've been thinking a lot about hospitals and how they're preparing for the expected tsunami of Covid-19 patients who will need ICU beds and ventilators (when it's expected that there won't be enough of either). A Powerful Message from Toyota's President, A Powerful Message from Toyota's President, Akio Toyoda: No Best, Only Better, Should #Lean Conferences Add a "Code of Conduct" for S. Should #Lean Conferences Add a "Code of Conduct" for Speakers and Attendees? GM's CEO Roger Smith Thought Toyota Had Magic, Thanks to this post by Bruce Hamilton (aka "Toast Guy" or "Old Lean Dude"), I was reminded of the old General Motors effort, spearheaded by then-CEO Roger Smith (of "Roger&Me" fame), to fully automate car factories. What Does Kaizen Suggest About How to Incentivize People to Submit Ideas? We hear about big and small ways the aftermath of coming forward continues to pop up in their daily lives. Tomorrow is the 4th anniversary of the paperback release of my book Measures of Success: React Less, Lead Better, Improve More. This American Life - Originally aired 7.17.2015 - 561: NUMMI 2015 A car plant in Fremont California that might have saved the U.S. car industry. He recently reached the four-year mark of his tenure as GE's first-ever outsider CEO (read the 4-year update that Larry posted on LinkedIn). Then anything can happen. /*-->Maybe It's Not Your Staff, Maybe It's Your System - LinkedIn case analysis. Listen to the 60-minute "NUMMI | Chegg.com The 1994 book Why TQM Fails And What to Do About It is a book that could be very relevant today, in the context of Lean. Get This American Life a Day Early in New York Times Audio. That's a myth (and it's not one of the widely spoken myths). #Lean Shouldn't be a Reason for Nurses to Strike. Good morning, Mark. But the mistake affected me and the work I was doing. This American Life, show #403: NUMMI Act II Flashcards - Quizlet (9 minutes)Act Five: What happens when a dealer of delight gets depressed? NUMMI: this american life | Tesla Motors Club Allen Iverson was a legendary NBA point guard and scorer who played from 1996 to 2011.In a 2002 news conference that still appears regularly on ESPN, Iverson responded to criticism that he missed practice (due to injury) and he somewhat indignantly asked (over and over) some variation of: Let's Play Match Game '15 - Suggestion Box Edition, I guess this counts as a "Flashback Friday," as I was reminded of an old game show that I loved as a kid: Match Game. This Hospital CEO Was Never Going to Get Lean. Being Logical and Kind When a Mistake is Made. I'm not all they way through yet, but. After all, my bachelor's degree is in Industrial Engineering, even though I sometimes get called "a healthcare guy" after focusing on healthcare for just about ten years now.One of the things we learned about in our IE organizational psychology class was something called "the Hawthorne Effect.". Are they using Lean to increase capacity and throughput in a way that also improves quality? The One Thing Google Should Show When You Search for a Hospital, Today's post is hosted over at LinkedIn, as part of my participation in the LinkedIn Influencers series.The post is titled: "The One Thing Google Should Show When You Search for a Hospital. What did Ford and the UAW learn when they visited Japan in 1981? http://www.leanblog.org/audio183, The Advice about #Lean That Your Hospital CEO Should Be Getting. She had a number of frustrations to share and she doesn't really have an outlet (and doesn't want her name out there for fear of retaliation). There are Dr. W. Edwards Deming quotes that get thrown around one that sounds incredibly "pro-data" and others that say data and measures are not the only thing which is it? Following up on my blog post about GE CEO Larry Culp's AME keynote speech, I wanted to share some of the discussion from his "fireside chat, absent the fire" (as Larry called it) with Katie Anderson (as we discussed in our podcast episode). This article makes me wish we had been able to see Takaoka #2, but that sounds like a somewhat rare and special opportunity (even more special than visiting Toyota is normally). I appreciate being able to easily and inexpensively accept a credit card here and there.This interview on the public radio program Marketplace caught my eye (I mean, ear): Don Davis, former CEO of Stanley Works, passed away in 2010 and left an unfinished book in progress. And the idea of knowing why again that's an old desire. My initial thought was to give a platform for her to write and talk about anything she wanted, to give more exposure to her voice. Toyota Helps Children's Health Dallas Reduce Some CLABSIs. They're promising that you'll lose 13 pounds in the first month.As with the Lean methodology, in hospitals, factories, or wherever, your results might vary based on a number of factors. Like This American Life on Facebook. 27, 2010. I don't know if any of you listen to "this American life" NPR podcast but this week is all about the nummi plant. You can buy or subscribe through Audible. Better Metrics & "Understanding Variation". Pin This American Life to Pinterest Toyota showed GM the secrets of its production system: How it made cars of much higher quality and much lower cost than GM achieved. Lean Healthcare Trip to China, Day 1, Part 1: Free Excerpt from "Lean Hospitals" and "Practicing Lean", Be Careful With "No Waiting Rooms" Just Like "Zero Inventories", For decades, manufacturers have been tripped up by the simplistic idea that Lean is about "zero inventories." It's a mistake to perform surgery on the wrong leg. Somebody *Did* Get Unjustly Fired in Hawaii, But System Somebody *Did* Get Unjustly Fired in Hawaii, But System Problems Should be Blamed, "What would you say you do here?" recently saw some updates and new details related to some topics I've covered here on the blog, so I'm combining them into this batch update.In this post, we cover everything from a hospital NICU, to baseball, to healthcare waiting times and a scandal there that won't die. -NUMMI was given well-made parts from Japan, Van Nuys was isolated ad had to work with what they had -with Japanese system of continuous improvement, if there was a problem, people were . Each one of the participating storytellers edits his or her tale brilliantly and with individual flourish. Personal stories with funny moments, big feelings, and surprising plot twists. Ted Garcia: Joining us on the KOGO news live, the author of, Measures of Success. Thank you for your contributions to the world, Mr. Imai! I even offered to help my local public radio station raise money to carry the program JUST so they could carry TAL. You might say we're "practicing leadership," myself included. As Ive said before (and this video) a lack of time is a problem to solve so how did I get hospitals to dedicate staff time for 12 to 16 weeks? First and foremost in that list is safety. Today, I'm reading the latest issue of Health Leaders magazine (March/April 2019) whose cover features a number of stories about nursing retention. This Organization Chose Not to "Deploy #Lean" Because a Leader Thought it is Not Customer Focused? Why are healthcare professionals afraid to speak up, in military medicine or other settings? Thats why I never miss a show. Please share your stories on Twitter or LinkedIn with the hashtag #ChangeChampions. Sure youll start out the hour laughing (maybe harder than youve ever laughed at a public radio show) but inevitably and seamlessly, in a completely unconscious manner your emotions will be turned inside out and youll end the hour sobbing in your car, in the Target parking lot youve been parked in for the last 40 minutes. Humility means "we don't really know so we must understand and then try many things to see if we have the right solution.". A car plant in Fremont California that might have saved the U.S. car industry. Nummi: What Toyota Learned and GM Didn't - Harvard Business Review of Lean Hospitals (April Fool). My two previous trips to Japan have been incredible experiences, both personally and professionally. I also bury the lede and talk about the soft launch of my book "Measures of Success. I've blogged about whiskey (or whisky) once before: Why Kaizen is an Important Differentiator for Japanese Whisky. Free Webinar: Applications of Lean Leadership Methods in Home-Based Care, Improvements to the Covid Vaccination Process -- Small and Large (and Hockey Hubs). Apparently, the Lean journey at Presence, regardless of what form it was taking in late 2015, has not survived a CEO transition at Presence Health. Look was a very popular competitor to "Life" and the "Saturday Evening Post," so this was written for a very general public audience. They had to overcome obstacles like the pride of being one of the best automakers in the world. But know this, and know it well: Ira Glass is an insidious and manipulative genius. (25 minutes). Yesterday, the W. Edwards Deming Institute published the second in my series of three posts for them: "The Failure of "The Livonia Philosophy" at my GM Plant." Topics include andon cords, proper breaks, and 5s (or is it 4s?). For example, innovative primary care clinics are using a combination of better processes and better technology to deliver a patient experience that I wish I could experience. Newsy stories that try to capture what its like to be alive right now. NUMMI - Wikipedia "If the Employees are Upset, it's Not Really Lean". Too much WIP (a problem that Jim Benson will discuss in our upcoming Boston workshop).So, its time for me to clear out my backlog and to share some articles Ive been reading with some quick notes, instead of full blog posts. A classic suggestion box system has cards that start with listing a suggestion. tl;dr summary: Lean isn't just efficiency it's safety, quality, delivery, cost, and morale. In the article posted today, Pamela Hartzband, M.D., and Jerome Groopman, M.D. http://www.leanblog.org/audio180. There are many opportunities for error with the different vaccines. Anyway, as the consultants start to think about traveling again, I have compiled some thoughts from my own research and experience since I'm the only one who has flown or stayed in hotels over the past two months, due to the relocation. Im thankful for the organizations, including Value Capture clients, who aim to close these performance gaps in systematic and sustained ways. Habit in Medicine and #Lean, Family Guy Skewers Marie Kondo (and 5S and Lean too? I had a bit of a new year's resolution about being positive and not fretting about organizations that don't "get it" when it comes to Lean.

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