My review was posted and then removed. This year marks 54 years since a raid on New Yorks now-historic Stonewall Inn sparked the beginning of the gay rights movement in the US. I would have compensated him an additional amount if I had realized before I read the receipt as I walked away. Casablanca cultural tour with your local expert, St Lucia tour via James Tour Company booked through Tripadvisor, I supplied viator with various tours but i have not received my payments yet, vienna sightseeing tour from prague/ viator booking ref: br-[protected]/ 17 oct 2018. The website says it is 24/7 customer support, but I can't find any contact info. Here's how it works. The tour occurred as planned and I was pleased with the guide and the experience. When finally I was able to reach an agent after 8:30, he completely lacked empathy. To use our mobile site, please enable JavaScript. Called several times the international number from Belgium, waited long and long, nobody picked up the phone! We will never use Viator again. WHY ? appreciate your support timely. However ComplaintsBoard has detected that: I booked the Grand Cayon tour with skywalk for my son and myself. We were frustrated that Viator didn't vet their tourist companies properly. It cost them an extra $70 to get transport to JFK so they could catch their flight to LAX. it's not easy to find. Please try and spread the word. 1. 00:05 How Do I Complain About Viator?00:13 How Do I Contact Viator Customer Support?00:21 Where Is Viator Travel Headquarters?00:27 Can I Get a Full Refund from Viator.com? Reply Report inappropriate content Thanks. Where can I find Viator's contact information? Step 3. https://lnkd.in/gz2gTDCu Super Shuttle advised that as they had booke$ via Viator, they had to change through them. Our flight was delayed and they would not accommodate us to reschedule our tour. WHY ? @Aggeo. What are Viator's social media pages? Hi, We are sorry you are having problems. The website says it is 24/7 customer support, but I can't find any contact info. I loved booking through viator but the last 5 trips I haven't been able to book using my information. I would like to lodge a formal complaint and request a refund for a tour I booked through Viator. I was shocked that Viator took a $16.56 profit from the $45 I paid for the tour--36.8%. I am one who says be very careful with the Viator tours. I decided to cancel the tour and requested a credit. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL. Viator offers coupons for both new and existing customers. The contact number for Viator, for the US and Canada is (866) 648-5873 (toll free). DC Local News Reported Severe Thunderstorm Watch with Ping Pong size hails in the AM happening between 6pm-9pm. www.viator.com. This complaint was posted by a verified customer. Viator refused to refund $680 and giving the run around of their "trusted" partner guide. Super easy to use and very convenient and prices are often cheaper than book direct. , - , 2023 . - Adam J. Lawless, Viator Director of Communications I decided to take matters into my own hands and walked across the street to the tour company office where the actual tour was through (Evan Evans). The third and fourth services were skip the line tickets for the Louvre and the D'orsay museums. Anyone can write a Trustpilot review. See if it works today: thank you guys, i spoke to them directly on phone and they promised to refund the money. What is Viator's phone number? Viator, a popular travel booking website, has been receiving a lot of negative feedback from consumers. Our scan shows Viator website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information. This is a tribute to the spirit of travel, which isn't always about a picture-perfect itinerary but the unexpected shared moments of connection, discovery, and wonder. But when I got to the tour on 04/13/23, after waking up at 4am and driving for three hours, they told me that Puerto Rico law doesn't allow babies under three on boats. The company provides a physical address, phone number, and 2 emails, as well as 3 social media accounts. The website says it is 24/7 customer support, but I can't find any contact info. I was so bummed out, especially since I had to leave the tour with my kid and miss out on all the fun. They can't get your tour info right. The are NOT a good company. I recently had an experience with Viator that left me feeling extremely disappointed. I have a non urgent question regarding one of the Viator tours. Their operators seem to be quite shady, and their customer service is not helpful at all. That sounds very unpleasant. Because they cannot have a listing, you could write your comments in the London UK forum. My husband and I booked the Winery Tour to celebrate our 33rd Wedding Anniversary! This can provide reassurance to potential customers seeking quality products or services. Experiences - Viator Tours, sightseeing tours, activities & things to do | Viator.com But I'll cut & paste the list for you here. Fortunately tour leaders always had my confirmed paid for registration. When I messaged Viator later that day about the discrepancy I was told that the 26.60 euros was indeed the amount Viator had paid the vendor. Viator operates an online platform for finding, researching and booking tours and travel experiences. Viator makes it easy to find and book unforgettable travel . They emailed Customer Support almost a day ago. #SummerTravelTrends #ViatorExperienceAwards #TravelExperiences, . No response. Perhaps this link can help https://www.viator.com/faq/articles/kA00W0000015B8sSAE, This is the version of our website addressed to speakers of English in the United States. The worst part was when they told me they would drop me off at home at midnight. Viator, you wont have a business if your customers go elsewhere. They said I didn't honor the reservation, so they're not gonna give me a refund! I have no idea if your shuttle company sold non-refundable tix. The FAQ does not provide any, and the customer support page just links back to the FAQ, as far as I can see. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-88507186', '');}, 'log_autolink_impression');flight out of JFK to LAX. Browse all 69,946 Tripadvisor Support topics , You can now report forum posts from your mobile device, Hardknott Pass listing in the wrong location, Cannot pay balance for pre-booked activity, Reviews are disappearing after successful submission, I used the wrong email address for my tickets, Facebook login gone cant access my profile, User is not authorized to access this resource with an expli, See All Tripadvisor Support Conversations. 1. Do more with Viator. where ? I booked a tour for the 27th to go to Niagara Falls with a friend who was coming from NY. :-, https://www.tripadvisor.com.au/ShowUserReviews-g186338-d10119308-r435422464-London_Airport_Transfers-London_England.html. Can I contact Viator through Facebook, Twitter or Instagram? Their website is also misleading, they made you believe you could get the Machu Picchu entrance tickest instantly when you pay, but then the message is to wait for confirmation for days. The main requirements are as follows: Bank name. They knew I booked twice but wouldnt't refund my money. In the new page, you will see a link near the phone number to the website of that company. Full Event Link: I was unable to contact the local provider to confirm the pickup or pickup location while in Venice. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information. Please confirm and update me about refund. "During the pandemic, thetourism industry witnessed the maturation oftours and activities as travellers increasingly sought out new adventures and experiences. Viator makes it easy to find and book unforgettable travel experiences all across the globe. This is the version of our website addressed to speakers of English in the United States. Viator.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats. Here's a list of Viator's social media pages you can try: Viator also offers mobile apps for Apple's iPhone and Android. I too have had a bad experience with Viator. Manage Bookings on the Travel Agent Program - Viator Agent Center Although it was extremely crowded, she managed to keep us together. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. They say they can't find the phone call where they gave me the wrong info, even though I have proof from my mobile carrier that I called them. If you read the thread, there is a UK contact number in the first reply. Super Shuttle advised that as they had booke$ via Viator, they had to change through them. I assume that you bought your tickets from Viator, but through the hotel. Rental Property Owner asking the Guest to cancel a booking. Viator's Misinformation Ruined Our Sailing Trip in Cabo - Don't Book with Them! SWIFT/BIC code. I was really excited to go on a tour with them, but they let me down big time. Edited to say I was slower than you typing my response to Paula Pacific! Find and book city tours, helicopter tours, day trips, show tickets, sightseeing day tours, popular activities and things to do in hundreds of destinations worldwide, plus unbiased tour reviews and photos of tours and attractions from thousands of travelers We hope it inspires you to seek out your own unique adventures. On March 20,2023 I booked a transfer to Charles De Gaulle Airport from the 26th of March. Viator will update this information on its website in accordance with DSA, Article 24. The name of the listing is actually London Airport Transfers. Knoji is a social discussion platform that's 100% free to use. I wish I could cancel and get my money back. While the booking process was easy and the message from Viator was pleasant, our guide was a letdown. Haggai, if you look higher up the thread you'll see a contact number for Viator you can call. Book tours and attraction tickets on Viator. I provided documentation proving the seller We are waiting now for over 2 weeks for a refund to be paid into my account. Our driver/guide Tony, knew the area well so he gave us little gems of insight. "The capitalsDark Dublin Guided Walking Tourhas been ranked number 1 in the Top 20 Tourist Experiences in Northern Europe, by Viator, the worlds largest travel experiences marketplace. What is the customer service contact info for Viator? UK phone number: 01224 928241. City Transfers UK do not have a permanent address or a booking template, only an email contact so they will not qualify for a listing. Confirmation Number [protected] viator Contact ???? - Tripadvisor Support Forum Or have you clicked the hyperlink in Reply 1 with the list of phone numbers. Contact Us Need help? We highly recommend this tour for all you foodies! Overall, I was disappointed with my experience with Viator. Can anyone tell how to get refund. This is the version of our website addressed to speakers of English in Canada. Australia: (0)2 8069 5885. They are hopeless! With Viator, you have access to 300,000+ travel experiences, so you can #DoMoreWithViator. It goes against our guidelines to offer incentives for reviews. What the hell! Date of experience: 15 . I was beyond frustrated and disappointed. One app, 300,000+ travel experiences you'll remember. Jennifer, call Marvyn's Paradise Tours +1 876-413-7755 or Viator, a company of the TripAdvisor group that manages the tours https://www.viator.com/help/articles/48. Their customer service is terrible and they refused to give me a refund. There are several ways to contact us: Have a question? We were disappointed that Viator didn't inform us about the check-in policy, and we felt like we were left in the dark. It's very possible to contact Viator, using either of those methods to obtain the phone number.

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